Q&A

About company

When did you launch BRAINXP?

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We launched BRAINXP in September 2016.

Initially, BRAINXP.com was an information portal focused on research in human performance improvement and then over time we established BRAINXP supplements. 

Why did you start BRAINXP?

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There is a lot of misinformation on the internet and people trying to make a quick buck by selling misleading products (e.g. "no sugar" products with sugar, or "MCT oils" without key MCT oils: C8 and C10).

In addition, access to research results is very limited. You have to pay for article access and it could be difficult to understand results e.g. qPCRs or Western Blot data if you are not an expert. 

This, combined with the fact that the interest in products without IP-protection (which is most food supplements) means that products with a potential to be beneficial are not promoted to wider audiences as they have limited commercial value for big industry companies. 

We want to change that by promoting good, effective products and helping you make informed decisions. So if you have a supplement-related question please don't hesitate to contact us!

Making a quick buck? That's not us. Our goal is to make humans smarter! 

What's the story behind the 'BRAINXP' name?

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BRAINXP stands for 'Brain Experience'.

We want to help you 'level up' your life game and we thought that the gaming term 'XP' was perfect to show that (we thought of 'XP' because of the Diablo game really).

Who are the people behind BRAINXP?

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Our team is growing, so it's tricky to answer this question, because everyone has a role to play! (Sounds like another esports reference, but in reality we do have a LoL company account that we use to play at work, so people really have a role to play!).

You can read about our management team on the 'About' page (to summarise it for you here: they are three data-driven scientists!).

About products

Why should I choose BRAINXP?

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Many, many reasons, so let's just pick two! 

First of all, our products work. They are effective and improve your mental performance. We encourage you to read our reviews and leave a review too! Good or bad, all feedback is extremely valuable for new product development. 

Another good reason? BRAINXP is pretty much free to try thanks to our 7-day refund policy. If for any reason you are not completely satisfied, return the product for a full refund.

Are BRAINXP products legal? Quality-controlled?

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Yes, BRAINXP supplements are 100% legal products categorised as 'Food Supplements' with ingredients derived from natural sources. 

Our products meet all EU and FDA food supplement manufacturing standards, including GMP and ISO certifications. For more information please visit product pages.    

Do you have a refund policy?

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Yes, we have a 7-day refund policy. 

Use our product for up to 7 days, if for any reason you are not completely satisfied, return the product for a full refund.

Do you ship BRAINXP to my country?

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We ship BRAINXP products worldwide. 

It's a great feeling for us when someone sends us a photo from another part of the world! We imagine traveling and exploring your city (just for a second though because we have to get back to work). 

We offer free shipping to the UK and Europe on orders over £50. 

If your order is less than £50 or you're located outside of Europe we will ship your product from one of our European warehouses to keep the cost as low as possible. Shipping rates are calculated at Checkout. 

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